Privacy Policy

Effective Date: 01/01/2025

EORA LTD (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

  • EORA LTD is a subsidiary of EORA AB, based in Sweden. Our website serves customers in the UK and Europe.
  • For any questions or concerns about this Privacy Policy, you can contact us at Contactus@eoraquality.com

2. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Personal details, such as your name, email address, phone number, and shipping address, when you create an account, place an order, or contact us.
  • Payment information, processed securely via our payment gateway (we do not store this information).

b. Automatically Collected Information

  • IP address, browser type, operating system, and device type.
  • Browsing behavior on our website, including pages viewed and time spent.

c. Cookies and Similar Technologies

  • We use cookies to enhance your experience and collect analytics. For more details, see our "Cookie Policy".

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Send marketing communications (with your consent).
  • Improve our website and services.
  • Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: For payment processing, delivery, and website hosting.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Affiliates: Including EORA AB, for business operations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data.
  • Objection: Object to the processing of your data for certain purposes.
  • Portability: Request transfer of your data to another provider.

To exercise your rights, contact us at Contactus@eoraquality.com

7. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Complaints

If you have concerns about how we handle your data, you can contact us or file a complaint with your local data protection authority.

Thank you for trusting EORA. We are committed to safeguarding your privacy.